Questions?

We invite you to check our FAQ section, in case your question has been asked (and answered). If not, please don’t hesitate to contact us; we will be more than happy to help.

Purchase and shipping

What are your shipping costs and average shipping time?

With a standard delivery, products ordered are shipped within 72 hours.

Do you ship to all Canadian provinces?

Delivery is available throughout Canada and the United States. Prices may vary depending on your location. You will see the final cost during the last step of the checkout process.

Is your online payment system secure?

Yes, your online payment is fully secure. We use payment platforms recognized for their security and reliability: PayPal and WooPayments. Your security is our priority, and we ensure your information is protected so that you can shop with confidence on our site.

Who is responsible for customs duties and import taxes? (U.S.A.)

Customs duties and taxes are the responsibility of the customer and will be collected by the carrier upon delivery.

Who is responsible for delays, loss, or damage during shipping?

The carrier is responsible for delays, loss, or damage during shipping. We work with them to resolve these issues.

Multi-purpose ladder stabilizer

Where was the stabilizer developed and where is it manufactured?

This is a product we’re proud to call our own: designed and created in Quebec. We’re also very proud to support local resources by using aluminum from Quebec.

On what types of roof can the stabilizer be used?

The stabilizer can be used for every roof type, including sloped roofs and flat roofs. It can also be used when working at heights – to lean against a wall, for example. Simply follow the instructions and change the angle of your stabilizer.

What types of ladder can the stabilizer be used on?

Our two stabilizers are compatible with all ladders whose horizontal rungs are empty. The stabilizer should be inserted into the side rails of the ladder.

How is the product installed?

For full details on the installation, use, storage and maintenance of the product, please refer to the attached instruction sheet.

What is the product warranty?

For full details of the legal warranty, please refer to the attached document:

Are there lots of adjustments to make?

Simply adjust the stabilizer to the width of the ladder. This operation is done only once, with a screwdriver.

Once it's installed, can I leave the stabilizer on the ladder?

Yes, no problem. The stabilizer is designed to be stored at the angle of your ladder, so you can place the ladder on the roof of your vehicle without having to remove it.

Why install a ladder stabilizer?

Anyone working alone can only secure the ladder once they get up to the roof. Until then, they are always at risk of falling. The stabilizer protects you from sideways slipping and from the ladder kicking back when it is set down on ice.

This product seems expensive?

When we designed this product, we wanted something solid, durable and made in Quebec, using as many Quebec-sourced base materials as possible, hence its aluminium construction. It is built to perform over time and to withstand wear.